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Frequently Asked Questions

1.) Where is the Wisconsin Union Theater and how do I get there?

2.) What will happen to the Theater Season while the theater is closed?

3.) Where will I be able to get tickets for events?

4.) Is the Play Circle closing, too?

5.) What are you doing to protect the Theater’s historic architecture?

6.) What are theater staff doing while the theater is closed? How can I contact them?

7.) How can I stay in touch and receive updates about the project?

8.) Where is the box office and when is it open?

9.) How can I purchase tickets?

10.) Are there ticket processing fees?

11.) Do you offer discounts on tickets?

12.) Where is the Will Call window and when can I pick up my tickets?

13.) Can I get a refund or exchange my tickets?

14.) What if I lose my tickets?

15.) Can I choose my exact seat location?

16.) What accommodations are made for patrons with disabilities?

17.) Where can I find parking?

18.) Can children attend Wisconsin Union Theater Season events?

19.) Can I bring my camera or video recorder to the theater?

20.) What if I arrive late for a show?

21.) Is the Wisconsin Union Theater available for rent?

22.) How can I sign up for the Wisconsin Union Theater e-mail newsletter?

23.)Where will I be able to get tickets for events?


1.) When will the Union Theater close? When will it re-open?

The Wisconsin Union Theater and Fredric March Play Circle will close in June 2014. The theater will re-open sometime during the Summer of 2014 (exact date TBD) and will definitely be open by the Fall 2014 semester…just in time to celebrate the Theater’s 75th Anniversary in October 2014!

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2.) What will happen to the Theater Season while the theater is closed?

The WUD Performing Arts Committee will continue to produce the Season, including the Concert Series, World Stage Series, Jazz Series, Dance and Special Events, Travel Adventure Film Series and Keyboard Conversations, as well as the Madison World Music Festival and the Isthmus Jazz Festival, even while the theater is dark. Events will take place in alternate locations both on- and off-campus. Stay tuned on the Union Theater website for announcements of upcoming events and locations. Sign up for the theater e-newsletter and/or follow us on Facebook to learn more.

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3.) Where will I be able to get tickets for events?

The Campus Arts Ticketing Service will still be available through the box office location in Vilas Hall and on-line through the Theater website. There will be no interruption of service for ticketing for campus arts events. Tickets for events produced by University Theatre, the School of Music, the Dance Department, and other UW-Madison departments and programs, will still be available through the Campus Arts Ticketing Service.

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4.) Is the Play Circle closing, too?

Phase 1 of the Memorial Union Reinvestment project will affect the entire west wing of Memorial Union, including the Union Theater, the Play Circle, Hoofers, Craftshop, and meeting rooms and offices in the west wing. The timetable for the Play Circle renovation is identical to the timetable for the Union Theater.

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5.)What are you doing to protect the Theater’s historic architecture?

The Wisconsin State Historic Society has an active role in determining preservation standards for the Memorial Union Reinvestment project and for ensuring that the unique historic character of the theater is preserved. More information about the role of the WSHS can be found here.

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6.) What are theater staff doing while the theater is closed? How can I contact them?

Theater permanent staff will be busy operating the box office, producing and promoting the Season, generating support for the project, and preparing for the re-opening of our spaces and the 75th Anniversary of the theater. Our phone numbers and e-mail addresses will continue to work and will be excellent ways to reach us. Our contact information is available here.

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7.) How can I stay in touch and receive updates about the project?

Subscribe to our e-newsletter. Read our blog. Follow us on Twitter and  Facebook. Come to our  Season events. Visit our website often for updates and news. We look forward to hearing from you and seeing you at our events!

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8.) Where is the box office and when is it open?

The Box Office is located at Vilas Hall, 821 University Ave., (entrance on East Campus Mall)

Box Office Hours

Monday through Friday: 11:30 am - 5:30 pm
Weekend hours vary

Order tickets online here.
www.arts.wisc.edu

Summer / Intercession Hours
Monday-Friday: 11:30 a.m. - 2:30 p.m.*


9.) How can I purchase tickets?

Purchase online

Or you can phone in your order by calling: 608-265-2787 during regular box office hours.
Or you can bring your order form to the box office in person during regular box office hours.

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10.) Are there ticket processing fees?


It depends on how you place your order. Fees are as follows:

  • Order in person at box office: no charge

  • Order over the phone or by mail: $7 per order for any order that includes a series subscription or create-your-own subscription, $3.50 per ticket for any order that does NOT include a series subscription

  • Order online: $3.50 per ticket

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11.) Do you offer discounts on tickets?

Yes! It's Your Theater!

Subscription Savings

Savings for our Campus Community

The following groups get a discount when presenting a valid ID or membership
number with their order:

  • Union members
    UW-Madison faculty and staff

  • Students of schools other than UW-Madison

  • UW-Madison Students: Students can purchase series subscriptions and single tickets at reduced rates. For Wisconsin Union Theater season events, UW-Madison students pay only $10 for single ticket purchases and $6 for Travel Series. No need to wait for the day of the performance. Earliest purchase assures the best available seats. A valid UW-Madison required when purchasing tickets in order to receive the discount. One ticket is allowed per current ID. Student tickets are not mailed; they must be picked up in person at the box office and a valid ID presented.

  • Keyboard Conversations with Jeffrey Siegel is free to UW-Madison students. Students can pick up their free tickets in person at the box office or on the night of the show at our remote box office at Mills Hall, which opens approximately one hour before the show starts. One free ticket issued per valid student ID.

Group Discounts
Enjoy performances with friends and save. For most shows, groups of 20 or more receive a 20% discount. If you would like to sit with friends, please submit your orders together. We appreciate having the names and addresses of all subscribers in the party. Ask the Box Office if the discount applies. For more information, email Ted Harks, tmharks@wisc.edu or call the box office at 265-2787.

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12.) Where is the Will Call window and when can I pick up my tickets?

Will Call can be found in the Vilas Hall Box Office at 821 University Avenue during regular business hours or at the venue of your event on performance evenings from one hour before curtain time to one half hour past curtain time. All will call locations are accessible to people in wheelchairs.

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13.) Can I get a refund or exchange my tickets?

Ticket buyers unable to attend a performance may exchange their original tickets for tickets to any available upcoming season event. Tickets for the performance that cannot be attended must be returned to our box office at least 24 hours before the performance in order to exchange for new tickets. If returned by mail, new tickets will be held for pick-up the night of the show. Please call the box office at 608-265-ARTS (2787) with any questions and to find out whether tickets are available for the event you want to attend. If preferred, ticket buyers may also exchange their tickets for a gift certificate of equal value to use later or give to a friend. If you have a reserved parking permit for one of our series events, you may exchange it as well if it is returned by Tuesday of the prior week.
Should you miss one of your season events, you may return your unused tickets to our box office within three business days of the missed event for a ticket of equal value good for any remaining event in the current season.

Restrictions: Tickets obtained by exchange may be in seats other than the subscriber’s regular seats or location. Customers are responsible for paying price differences when exchanging for tickets of greater value than originals. Offer is subject to ticket/permit availability. 

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14.) What if I lose my tickets?

Can’t find your tickets? Ticket insurance is one of the many advantages of being a Wisconsin Union Theater ticket buyer. Simply bring a photo ID to the box office and a replacement ticket will be issued.

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15.) Can I choose my exact seat location?

Series subscribers can indicate their seating preference with their order and are given first priority on renewing the same seats for the same series the following year. All patrons who purchase tickets in person at the box office have the option of selecting their seats from the available openings.

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16.) What accommodations are made for patrons with disabilities?

Please notify the box office when you purchase your tickets if you need special assistance or seating arrangements. Many campus venues have accommodations for disability. Our staff can help answer your questions about specific venues and circumstances.

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17.) Where can I find parking?

Information about parking near the Season venues is available here.
A campus parking map is available here.

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18.) Can children attend Wisconsin Union Theater Season events?

Children (6 years of age and older) are welcome at Wisconsin Union Theater Season events. For many events we offer youth tickets (6–18yrs) with the purchase of an adult ticket. These are noted as Family Saving events on our web site.

Like other theater patrons, children are expected to buy a ticket and to enjoy a performance with appropriate respect and courtesy for fellow patrons and performers. Theater patrons who are loud and disruptive may be approached by a theater staff person and asked to leave.

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19.) Can I bring my camera or video recorder to the theater?

Taking photographs or operating any recording device is strictly prohibited. Cameras and recorders must be checked at the box office.

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20.) What if I arrive late for a show?

Venue doors open approximately 30 minutes before curtain time and performances begin on time. Latecomers will be asked to wait until an appropriate pause in the program, when they will be directed to their seats by the theater staff.

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21.) Is the Wisconsin Union Theater available for rent?

Not until 2014. Please stay in touch, and more information about future rentals will be available as it gets closer to the construction completion date.

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22.) How can I sign up for the Wisconsin Union Theater e-mail newsletter?

It’s easy to sign up to receive our free monthly e-mail newsletter, with information on upcoming events, special offers available only to email subscribers, contests, and opportunities to let us know what you think about the artists and shows that we bring to you.

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23.) Where will I be able to get tickets for events?

The Campus Arts Ticketing Service will still be available through the box office location in Vilas Hall, the box office in Union South (which is open only on the days of ticketed events), and on-line through the Theater website. There will be no interruption of service for ticketing for campus arts events. Tickets for events produced by University Theater, the School of Music, the Dance Department, and other UW-Madison departments and programs, will still be available through the Campus Arts Ticketing Service.

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